Help

Bidz.com Buyers Protection Plan

As our customer, we believe you should feel good about your purchase. We provide you with detailed descriptions and pictures so you can make an informed decision along with friendly Customer Support around the clock. Bid with confidence knowing our items are backed by our 100% Money Back Guarantee. If you receive an item that is not as described we will refund 100% of the purchase price, plus any shipping costs you may have incurred.

Return Policy for Bidz.com Items

  • All returns must be made within 15 days of the item's receipt.
  • We offer a 100% money-back guarantee if the item is not as described.
  • Some restrictions may apply and are subject to a 15% restocking fee**.
  • Shipping is non-refundable.
  • Auction Services such as Ring Resizing or Gem and Jewelry Report are not eligible for refunds or returns.

* All Bidz.com merchandise is guaranteed to be as described. This is a full money-back guarantee including shipping. Return Shipping fees are subject to approval and any duties/taxes or customs fees are non-refundable. Other restrictions may apply.

** A 15% re-stocking fee will apply for any item which is returned as described in the auction listing and shipping is non-refundable.

How to Return Merchandise

A valid RMA# (Return Merchandise Authorization) must be obtained before returning your merchandise!

  • You can obtain your own RMA number, online, by logging in to your account and clicking on the link Return Item. Along with your User Id and Listing #s, please provide detailed reasons for your return.
  • You can also obtain an RMA by logging on to Live Help or email us at customerservice@bidz.com
  • Upon approval, Customer Service will issue a Return Authorization Number.
  • Refunds will only be issued after a Return Authorization Number has been obtained.
  • Please print the RMA# on the outside of all returning parcels. Packages without a clearly marked, valid Return Authorization Number will be refused.
  • Please DO NOT remove the tag on the item. Once the tag is removed, Bidz will not accept the item for a return.

Refused or Undeliverable Packages

Packages that are refused by the customer or undeliverable and returned to Bidz.com will automatically be assessed a 25% restocking fee once package is received.

For any questions or comments please email us at customerservice@bidz.com

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